Consulting
- Optimize existing workflow to cut costs, reclaim agent time and increase bottom line revenue.
- Design & implement workflows around new or existing technology.
- Negotiate or renegotiate existing telelphony contracts
Telephony
- VICIdial
- Noble Systems Certified
- SIP termination
- Asterisk PBX
- Conversion of legacy telecom to VoIP based systems
Programming
- Integration of existing workflows through the creation of custom middleware solutions
- Propriatary software design & implementation
- Agent scripting & form creation
- API's
Cloud/On-Premise Hosting
- Cloud based contact center solutions
- Bare metal install on client owned hardware
- Data center experience
System Administration
- All aspects of the contact center space
- Network monitoring
- Log correlation
- Customized contact center reporting dashboard
- Contact center visualization